Frequently Asked Questions
Everything you need to know about finding and receiving the perfect gift.
How long will it take for my gift to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for last-minute gifting needs.
Can I include a personalized message with my order?
Yes, every Felicitas Gift order includes a complimentary gift card option. You can add your custom message in the 'Gift Note' section during the checkout process.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for gift items?
We offer a 30-day return window for most unused and unopened items. Please note that personalized or perishable goods are final sale unless they arrive damaged.
Will the price be displayed on the packing slip?
No, we understand these are gifts. All orders are shipped with a 'gift receipt' that lists the items included but omits all pricing information.
How can I track the status of my delivery?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey.