Returns & Exchanges

At Felicitas Gift, we want your purchase to be perfect. If you are not completely satisfied, you can return or exchange your items within 30 days of delivery in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the gift is in its original, unused condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.